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Michele Fraga Spadini
UX Writer | Conversational Designer | Chatbot Developer
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UX Writing - Conversational Flow
This project consists of two conversational flows, macro and micro, designed in Figma, detailing the user journey and the microcopies created for the fictional inn called "Pousada dos Sonhos".
This project has:
- Casual and enthusiastic tone of voice;
- Inclusive language;
- Flow guided by numerical responses, without the use of NLP or generative AI;
- Options to return to the menu and talk to a human attendant;
- Use of emojis.
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